These Terms of Purchase constitute a binding agreement between all users and our platform, governing all product purchase, transaction settlement, order execution, after-sales processing and related shopping behaviors on the website. All customers who place orders, complete payments and purchase products from our official website fully acknowledge and agree to abide by all the terms and rules specified below. All transactions on this website are settled in United States Dollar (USD) as the unified currency to ensure standardized and transparent transaction settlement for all users.
These purchase terms apply to all products, orders and shopping services on the platform. We formulate standardized and user-friendly shopping rules based on long-term operational service standards, aiming to provide every global customer with a fair, stable, secure and transparent shopping experience. All service rules stipulated in these terms are uniformly implemented for all users without differential treatment.
1. Order Placement & Payment Terms
Customers can browse product information, select required goods and submit orders independently through the official website. All product prices displayed on the page are final settlement prices, denominated in USD. The displayed product price covers product value and corresponding basic service costs, with no hidden fees or unstated additional charges in the whole shopping process.
Once the customer completes the order submission and payment operation, the order will take effect officially, and the platform will start the subsequent order processing and logistics arrangement procedures. Customers shall ensure that the payment information and order information filled in during the transaction are true, accurate and complete. Any order abnormalities caused by incorrect information filled in by customers shall be handled in accordance with the platform’s unified abnormal order processing rules.
We reserve the right to verify all paid orders. For abnormal orders involving false transactions, repeated malicious submissions or inconsistent payment information, our team has the right to suspend order processing and communicate with customers for confirmation until the order risk is eliminated.
2. Shipping & Delivery Terms
We provide global free shipping services for all orders on the platform. No shipping fee will be charged for any valid order placed by customers, and there is no minimum order quantity limit to enjoy the free shipping service. All logistics and customs-related expenses incurred during the transportation process are fully borne by the platform, and customers do not need to pay any extra fees beyond the product unit price.
After the order payment is confirmed, we will complete order verification, product sorting, packaging and outbound shipment within the unified order processing cycle. All in-stock products will be arranged for shipment efficiently to shorten customer waiting time. After the package is dispatched, it will be delivered through stable international logistics channels, and customers can receive the products within the standard delivery cycle.
The delivery cycle is the conventional time required for standard cross-border logistics transportation and customs clearance. The actual delivery progress may be slightly affected by objective factors including customs clearance efficiency, regional logistics distribution and uncontrollable external environments, and minor time fluctuations belong to the normal scope of international logistics transportation.
3. Return Service Terms
We provide a unified and flexible return service for all products on the platform to fully protect customers’ legitimate shopping rights and interests. All customers who purchase products on our official website can initiate a return application within the effective return period after receiving the goods.
The return service is applicable to multiple conventional shopping scenarios, including product quality problems, logistics damage, inconsistent product description, and personal dissatisfaction with product use effect. To ensure the return application can be reviewed and passed smoothly, customers need to keep the product intact, complete original packaging and accessories, and ensure no artificial damage or excessive use that affects secondary sales.
All return applications will be reviewed and verified by our professional after-sales team in accordance with unified standards. After the returned products are received and inspected to meet the return specifications, the subsequent refund procedure will be launched immediately.
4. Refund Execution Terms
After the returned products pass warehouse inspection and meet the return and refund conditions, we will complete the refund processing within the unified official cycle. The refund amount will be fully returned to the customer’s original payment channel without any deduction of handling fee, service fee or other hidden charges.
All refund processes are standardized and transparent. The internal review and fund settlement of the platform will be completed within the specified cycle. The final arrival time of funds may have a slight delay due to the processing rules of different payment channels, which is not within the control scope of the platform. We will always complete the platform-side refund operation efficiently as required.
For orders that are cancelled before shipment and meet the full refund conditions, we will also complete the refund settlement in a timely manner in accordance with unified processing standards to ensure that customers’ fund safety is fully guaranteed.
5. Product Related Terms
All products sold on our platform adhere to clean and safe formula standards, including aluminum-free, paraben-free and cruelty-free product attributes. All product introductions, efficacy descriptions and attribute labels on the website are true and effective, which are consistent with the actual product quality and performance.
We strictly control product quality, and all products have passed standardized quality inspection before outbound shipment to ensure that every product delivered to customers is intact, qualified and in normal use condition. Customers shall use the purchased products in accordance with product usage specifications and applicable scenarios.
6. Transaction Rules & User Obligations
During the process of browsing the website and placing orders, users shall abide by the platform rules and relevant transaction specifications, and shall not use the platform for malicious transactions, fraudulent behaviors or behaviors that damage the normal operation order of the platform. Users shall bear the corresponding responsibilities for any abnormal losses caused by illegal or improper operation behaviors.
Users shall independently bear the obligation to confirm product applicability before purchasing. Customers are recommended to carefully browse product parameters, ingredient descriptions and usage scenarios to confirm that the products meet their personal use needs before placing orders.
7. Service Consultation & Revision Terms
If you have any questions about order transactions, shipping rules, return and refund policies, product attributes and other purchase-related content, please contact our official customer service team through the Contact Us page of the website for professional inquiry and guidance.
We reserve the right to appropriately adjust and optimize the content of these Terms of Purchase according to platform service iteration and operational needs. The updated terms will be displayed on the official website page uniformly and take effect automatically after publication. Users’ continued use of the platform and placement of orders will be deemed as recognition and acceptance of the latest purchase terms.