Privacy Policy

This Privacy Policy is formulated to explain how we collect, use, store, and protect user personal information when visitors browse and shop on our official website. This policy applies to all users who access our website, place orders, and use our platform services. We attach great importance to the personal privacy protection of every customer and always adhere to the principle of voluntary collection, legitimate use, and strict protection of user information. All user personal data collected through the platform will be managed in a standardized and secure manner to ensure the legitimate rights and interests of all users are fully protected. All transaction settlements on this website are uniformly denominated in United States Dollar (USD).

1. Information We Collect

We only collect necessary user information that is closely related to website operation, order processing, and service provision, and will never actively collect irrelevant sensitive personal information of users. The user information we collect mainly comes from the active submission of users during browsing, registration, ordering, and consultation on the website.
During the process of placing orders and completing purchases, we will collect basic order information submitted by users, including recipient name, contact information, shipping address, and payment related basic information. Such information is only used to complete order confirmation, product packaging, logistics delivery, and after-sales service processing, ensuring that every order can be accurately and smoothly delivered to users.
When users initiate consultation and service feedback through the official channel of the website, we will record the relevant content of user consultation and feedback information, as well as the basic contact information reserved by users, to facilitate our customer service team to respond to user demands, solve shopping problems, and optimize subsequent service experience.
We do not collect user identity sensitive information, biometric information, and other private data that has no connection with shopping and service. All collected user information is limited to the scope required for platform operation and customer service, with no excessive collection behavior.

2. How We Use Your Information

All user information we collect will only be used for the core purposes of providing, maintaining, and optimizing platform services, and we will never use user personal information for unauthorized commercial purposes or improper dissemination. The specific usage scope of user information is clear and transparent, covering all basic service links required for user shopping experience.
Firstly, user order and shipping information will be used for full-process order processing, including order verification, product sorting and packaging, logistics arrangement, and package delivery tracking. It ensures the accuracy of delivery address and contact information, avoids logistics errors, and enables users to receive purchased products efficiently and accurately.
Secondly, user consultation and feedback information will be used for daily customer service work. Our team will sort out and analyze user demands, solve product consultation, order problems, and after-sales demands in a targeted manner, and continuously optimize product display, service process, and user experience according to user feedback content.
In addition, we will use standardized and anonymous user shopping data for internal platform operation optimization, including sorting out user product preference trends, optimizing product display categories, and adjusting service details, so as to provide users with more in line with daily needs of clean body care products and more intimate shopping services.
We promise not to use user personal information for unauthorized marketing promotion, not to send irrelevant spam messages to users without permission, and not to use user information for any behaviors that damage user interests.

3. Information Storage and Protection

We have established a complete information security management mechanism to ensure that all user personal information stored on the platform is safe, stable, and not leaked, tampered with or lost. We adopt standardized network security technology and data management specifications to protect user data in all aspects.
All user information data is stored through secure and certified data storage systems, with strict access authority settings. Only designated professional operation and service personnel can access user information within the scope of work authority, and all information access and operation behaviors are recorded in real time to form a standardized management traceability mechanism.
We regularly carry out system security detection and data maintenance, repair potential system security risks in a timely manner, and prevent data leakage, loss and abuse caused by system failures or human factors. For user information that is no longer needed for order processing and service follow-up, we will take standardized and safe data cleaning and destruction measures to avoid residual risks of user private information.
While ensuring data security, we fully respect the privacy autonomy of users. We strictly control the scope of information use and storage time, and never retain user personal information indefinitely without legitimate reasons.

4. Information Sharing and Disclosure

We adhere to the principle of strict confidentiality of user personal information, and will never sell, rent, or publicly disclose user personal information to any third-party commercial institutions and individuals without the explicit consent of users.
In the whole process of platform operation and order service, only third-party service institutions that cooperate with us to complete order delivery and after-sales processing can obtain the necessary user information within the limited scope. These third-party service providers only undertake the service work of logistics transportation and order delivery, and are strictly bound by confidentiality agreements. They are not allowed to use user information for other purposes, disseminate or leak user private information.
We will not take the initiative to share user personal information with irrelevant third parties. All information sharing behaviors are based on the basic service needs of user shopping, and are controlled within the minimum information scope required to complete the service, with no excessive information transmission.

5. User Rights

All users have independent and complete privacy rights for their personal information submitted on our platform. Users have the right to check, confirm, modify and update their personal information and order information on their own initiative to ensure the authenticity and accuracy of personal data.
For the user personal information stored by our platform, users can put forward information inquiry, modification and deletion demands through our official service channels. After receiving the user's legitimate demand application, our customer service team will verify the user's identity and complete the corresponding information processing work in a timely manner within the service cycle.
Users have the right to refuse the non-essential information collection of the platform. For the non-essential service links that do not affect order transaction and basic service experience, users can choose to refuse information authorization, and we will not force users to submit irrelevant personal information.

6. Policy Update and Notification

We reserve the right to appropriately adjust and optimize the content of this Privacy Policy according to the actual operation and service optimization needs of the platform. The updated privacy policy will be uniformly displayed on the official website page, and the revised content will take effect immediately after public display.
We will optimize the policy content based on platform service iteration and user service needs, always maintaining the core principle of protecting user privacy and legitimate rights and interests. Users can check the latest Privacy Policy content on the official website page at any time. Continued browsing, ordering and use of platform services by users will be deemed as recognition and acceptance of the updated policy content.

7. Contact Information

If you have any questions, suggestions or related demands about this Privacy Policy, personal information protection and information processing, please contact us through the unified official entrance on the Contact Us page of our website. Our professional customer service team will respond to your demands in a timely manner and provide professional and detailed answers and processing services.

 

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