Shipping Policy

This Shipping Policy serves as the official guideline for all order processing, shipment arrangement, delivery timeline, customs clearance and logistics related services on our website. The purpose of this policy is to provide customers with clear, transparent and standardized logistics rules, ensuring every order is processed, dispatched and delivered in a standardized manner. All transactions on our website are settled in United States Dollar (USD) as the unified currency. This policy applies to all products and orders placed on the platform, with consistent service standards for all global customers.

1. Order Processing & Dispatch Time

All orders submitted and successfully paid on our website will enter a standardized processing queue for verification, sorting and packaging. Our operational team strictly follows unified processing standards to confirm order information, verify product inventory, and complete formal packaging procedures. All valid orders will be processed and dispatched within a unified processing timeframe to ensure orderly and efficient order arrangement.
During routine operation periods, orders are reviewed and processed in the chronological order of payment confirmation. We conduct strict checks on recipient information, product specifications and order details before shipment to avoid delivery errors, information mismatches and other abnormal logistics situations. Once the order completes packaging and outbound inspection, it will be officially handed over to the international logistics carrier for transportation.

2. Delivery Timeframe

We cooperate with stable and reliable international logistics carriers to provide global delivery services for all orders. After the order is successfully dispatched from the warehouse, the package will go through standard international transportation and customs clearance procedures. Under normal logistics and customs conditions, customers can receive their ordered products within a unified conventional delivery cycle.
Delivery time may be affected by objective factors including regional customs clearance efficiency, local logistics distribution arrangements, seasonal logistics pressure and uncontrollable external conditions. Minor fluctuations in the delivery cycle are normal for international cross-border transportation. We always maintain stable logistics scheduling and try our best to ensure timely delivery of all packages.

3. Customs & Duty Responsibility

We take full responsibility for all tariffs, customs clearance fees and other related additional charges incurred during the international transportation and customs clearance process of all orders. All cost risks generated in the cross-border logistics link are fully borne by our platform.
Customers will not be required to pay any extra fees, including but not limited to import duties, customs processing fees and clearance service fees, during the entire order receiving process. The final price displayed on the product page is the only cost that customers need to pay, with no hidden charges or additional logistics-related expenses.
Our team will complete the necessary customs declaration and clearance procedures in accordance with relevant international cross-border transportation specifications to ensure the smooth customs passage of packages and normal entry into the destination country for final distribution.

4. Logistics Tracking & Order Monitoring

All officially dispatched orders support real-time logistics tracking services. After the package is outbound, customers can obtain the corresponding logistics tracking information to check the latest transportation status, transit progress and delivery update of the order at any time.
Our operational team will continuously monitor the logistics status of all ongoing orders. For packages with transit delays, customs pending status or abnormal logistics updates, we will actively follow up the processing progress, coordinate with logistics and customs departments to solve problems, and ensure the orders can be delivered smoothly as soon as possible.

5. Shipping Exceptions & Handling Rules

In view of objective abnormal situations in international logistics, we have formulated standardized response mechanisms for common shipping exceptions. In cases of package loss, severe transportation damage, long-term logistics stagnation and other abnormal problems caused by logistics transportation, we will verify the actual situation in a timely manner and provide customers with reasonable follow-up solutions including re-delivery or after-sales processing according to the actual abnormal scenario.
Any logistics abnormality caused by incorrect recipient information filled in by customers, including wrong address, incomplete contact information and inaccurate receiving details, shall be handled in accordance with the actual logistics situation. Customers are recommended to carefully check and confirm the receiving information before submitting orders to ensure smooth delivery of packages.

6. Related Service Consultation

If you have any questions about order processing progress, delivery cycle, customs clearance rules, logistics tracking and other shipping related matters, please contact our professional customer service team through the Contact Us page on the official website. We will provide accurate information inquiry and professional problem-solving services for all logistics-related demands.

 

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